Pricing · Heights 10
One package. One price.
No tiers, no introductory offers and no discounts that quietly run out. Your price in year three is the same as in month one.
Black Dyke Mills and the Albert Memorial, Queensbury — Tim Green, CC BY 2.0
The one-off
What the £200 covers
You pay the set-up fee once, on the day we install. It covers the physical work of getting a radio link onto your home:
- The site survey and aligning your aerial with our nearest mast
- The outdoor aerial unit and its bracket
- Weatherproofed cabling from the aerial into the house
- The indoor router, set up and tested
- An engineer's time on the day
After that, the only bill is £15 a month.
True-cost calculator
See when the set-up pays for itself
Side by side
How it compares
| Cost | Scarlet Heights | Typical national provider |
|---|---|---|
| Monthly price | £15 flat | £27–£40, often rising after the introductory term |
| Set-up | £200 once | £0–£60, sometimes waived |
| Line rental | None | Usually included, sometimes extra |
| Speed on the tops | 10Mbps wherever we reach | Varies a lot with distance from the cabinet |
| Wait for installation | Days | Two weeks to several months |
Cost questions
Straight answers on cost
Is the £200 refundable?
You only pay it on installation day, after the survey has confirmed that your address works. If the survey shows we can't reach you, you pay nothing.
Can I spread the set-up cost?
Ask us. We can usually split it over a few months if you'd rather not pay it all at once.
Does the monthly price go up after a year?
No, £15 is the price. If we ever need to change it, we'll write to every customer well in advance.
Do I need to keep my BT line?
No. The connection is entirely wireless, so if you only kept your line rental for broadband, you can cancel it.
